Privacy Policy

This Privacy Policy describes how Digital Reach MY collects, uses, and protects the personal information you provide when using our online platform. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect information from you to provide and improve our services. The types of information we may collect include:

Personal Identification Information: Information you voluntarily provide when you interact with our site, such as your name, email address, phone number, company name, and job title. This may occur when you fill out forms, subscribe to newsletters, participate in surveys, or contact us.

Payment Information: Details necessary to process payments for our services, such as billing address. Credit card details are typically processed securely by third-party payment processors and are not stored on our servers.

Technical Data: Information automatically collected when you access our online platform, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.

Usage Data: Information about how you use our site and services, including details of your visits, the pages you view, the services you access, and traffic data.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Information

We collect information in several ways:

Direct Interactions: You provide us with your personal data when you fill in forms or correspond with us by post or email.

Automated Technologies or Interactions: As you interact with our site, we may automatically collect Technical Data and Usage Data using cookies, server logs, and other similar technologies.

Third Parties: We may receive personal data about you from various third parties, such as analytics providers or search information providers.

3. How We Use Your Information

We use the information we collect for various purposes:

To provide, operate, and maintain our services.

To improve, personalize, and expand our services.

To understand and analyze how you use our services.

To develop new products, services, features, and functionality.

To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to our service, and for marketing and promotional purposes.

To process your transactions and manage your orders.

To send you emails, including newsletters and marketing materials, subject to your preferences.

To find and prevent fraud.

For compliance with legal obligations.

4. Legal Basis for Processing (Under GDPR)

We process your personal data based on the following legal grounds:

Performance of a Contract: Where the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into such a contract.

Legitimate Interests: Where the processing is necessary for the purposes of our legitimate interests or those of a third party, provided that your fundamental rights do not override those interests. This includes improving our services, marketing our services (where consent is not required), and ensuring network security.

Consent: Where you have given your explicit consent to the processing for a specific purpose. You have the right to withdraw consent at any time.

Legal Obligation: Where the processing is necessary for compliance with a legal obligation that applies to us.

5. Sharing and Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

Service Providers: We may share your information with trusted third-party vendors, consultants, and other service providers who need access to such information to perform work on our behalf (e.g., payment processing, analytics, marketing). These third parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell or rent your personal information to third parties.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights (Under GDPR)

Under applicable data protection laws, you have certain rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure (the right to be forgotten): You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

9. Cookies

Our online platform uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We use cookies to:

Remember your preferences and settings.

Analyze how our site is used, helping us improve its structure and content.

Provide relevant advertising.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or websites you visit.

10. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Digital Reach MY
10 Jalan Sultan Ismail, Level 25,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250,
Malaysia